Customer Service Representative

Schneider National, Inc.; London (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) matching

Job summary

Schneider National, Inc. in London, KY is seeking a Customer Service Representative to coordinate pick-ups and deliveries, assist drivers, and resolve service issues. You will work to ensure safety and high service levels while supporting the driver network.

The role demands strong communication, multitasking, and teamwork in a fast-paced environment. This full-time position offers comprehensive benefits, a 401(k) plan with company match, paid time off, holidays, and incentive pay.

Qualifications

• High School diploma or GED is required.
• Strong written and oral communication skills.
• Ability to manage multiple priorities.
• Ability to work in a fast-paced team environment.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims, and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills

Strong communication

Multitasking

Team environment

Oral communication

Education

High School diploma or GED

Job description

Job Description - Customer Service Representative (262159)

Customer Service Representative - 262159 - Full-time Sunday - Tuesday and every other Wednesday 6:00 p.m. - 6:00 a.m.

Job overview

Schneider is seeking a Customer Service Representative in London to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up, and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims, and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills and qualifications

• High School diploma or GED.
• Strong written and oral communication skills.
• Able to manage multiple priorities.
• Can work in a fast‑paced, team environment.

Pay and benefits

• Medical, dental and vision insurance.
• Company‑paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results‑based incentive pay program where you can earn above and beyond your base pay.
• Non‑exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre‑employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Operations

Primary Location

USA-KENTUCKY-London