Customer Service Representative

Schneider; London (KY); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off & holidays

Incentive pay program

Tuition reimbursement

Job summary

Schneider is seeking a Customer Service Representative in London, KY to provide creative solutions that exceed driver and customer expectations. The representative will ensure pick-up and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

This full-time, on-site role operates on the third shift (Sunday–Tuesday and every other Wednesday, 6:00 p.m.–6:00 a.m.). You will collaborate with drivers, resolve issues, and support training and pay inquiries.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work in a team.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills

Communication skills

Multi-tasking

Team environment

Customer service

Education

High School diploma or GED

Job description

Work Model

On-Site

Location

London, KY, USA

Shift

Third shift

Job Level

Individual Contributor

Schedule

Full time; Sunday - Tuesday and every other Wednesday 6:00 p.m. - 6:00 a.m.

Job Overview

Schneider is seeking a Customer Service Representative in London to provide creative solutions that exceed driver and customer expectations. The Customer Service Representative will ensure pick-up, and delivery requirements are met while maintaining an excellent safety record and retaining drivers.

Responsibilities

• Work closely with drivers to meet customers’ needs.
• Resolve customer service issues, cargo claims and equipment problems.
• Schedule required training sessions for drivers.
• Answer pay settlement questions from drivers.

Skills And Qualifications

• High School diploma or GED.
• Strong written and oral communication skills.
• Able to manage multiple priorities.
• Can work in a fast-paced, team environment.

Pay And Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4 pm – 5 am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9 pm Friday – 5 am Monday).
• See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre‑employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.