Operations Support Representative

Schneider National, Inc.; Green Bay (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Incentive pay

Job summary

Schneider National, Inc. in Green Bay is seeking an Operations Support Representative for the 2nd shift to assist drivers and customers during non-traditional hours.

In this part-time role, you will answer calls, track orders, resolve driver- and customer-related issues, and collaborate with team members to keep operations running smoothly. The successful candidate will have a high school diploma or GED, strong problem-solving and communication skills, and the ability to work non-traditional

Qualifications

• Requires high school diploma or GED.
• Demonstrates strong problem-solving abilities.
• Excellent written and verbal communication skills.
• Able to work non-traditional business hours.

Responsibilities

• Serve as a subject matter expert for drivers and customers.
• Resolve issues to prevent driver or customer delays.
• Provide timely updates to first shift associates on overnight issues.
• Maintain strong relationships with customers, drivers, and teammates.
• Utilize technology to complete tasks accurately and efficiently.

Skills

Problem-solving

Communication skills

Non-traditional hours

Education

High school diploma or GED

Job description

Welcome to Schneider! Thank you for your interest in a career with us. | My Account Options

Job Description - Operations Support Representative (262675)

Job Description

Job Number

262675 - Part-time Wednesday, 3:30 p.m. - 8:30 p.m., Friday, 3:30 p.m. - 7:30 p.m. and Saturday and Sunday, 7:00 a.m. - 3:00 p.m.

Shift

2nd Shift

Job overview

Schneider is seeking an Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise.

Responsibilities

• Act as a subject matter expert for drivers and customers.
• Solve problems to prevent customer delays.
• Provide updates to first shift associates on issues that occurred during non-business hours.
• Maintain strong working relationships with customers, drivers and team members.
• Use a wide range of technology to accurately and efficiently complete work.

Skills and qualifications

• High school diploma or GED.
• Strong problem-solving skills.
• Effective written and verbal communication skills.
• Able to work non-traditional business hours.

Pay and benefits

• Medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job

Operations

Primary Location

USA-WISCONSIN-Green Bay

Building Location Address : 3101 S Packerland Dr , Green Bay, WI, 54313