Customer Experience Appointment Representative

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Paid time off

Paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Appointment Representative in Lowell, Arkansas. The role involves scheduling customer deliveries and maintaining strong relationships with customers to ensure satisfaction.

Qualified candidates should possess at least a High School Diploma or GED and preferably a Bachelor's Degree. Strong communication skills and the ability to multitask are essential. The position offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Qualifications

• High School Diploma/GED with 1-2 year of working experience.
• Bachelor’s Degree preferred with 1-2 year of working experience.
• Ability to handle a stressful work environment.

Responsibilities

• Schedule and reschedule all loads awarded by the customer.
• Track trailer pools for available empties.
• Provide documentation for customer disputes.
• Monitor freight for potential resets and reschedules.
• Resolve appointment requests with delivery dates in locked out areas.
• Build, maintain, and nurture relationships with customers.
• Communicate with customers to verify product orders.

Skills

Effective communication

Time-management skills

Multitasking

Customer service

Education

High School Diploma/GED

Bachelor's Degree

Job description

Customer Experience Appointment Representative

Job Summary: Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.

Key Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

Qualifications

Minimum Qualifications

• High School Diploma/GED with 1-2 year of working experience.

Preferred Qualifications

• Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work environment.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Two weeks of paid parental leave
• Six paid holidays annually

Education

Bachelors: Business Communications, GED (Required), High School (Required), Bachelors: Business Administration/Management.

Work Experience

Customer Service/Account Manager, Transportation/Logistics, Intermodal.

Job Opening ID

00632194 Customer Experience Appointment Representative (Evergreen) (Open).

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.