Customer Service Representative

F. A. Peabody Company; Lincoln (ME); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Life and disability insurance

Professional development opportunities

Wellness programs

Job summary

F.A. Peabody Company is seeking an Insurance Customer Service Representative to serve as the vital link between the company and customers. You will provide exceptional support, answer inquiries, and resolve issues, directly impacting customer satisfaction and loyalty.

The role requires a high school diploma, prior customer service experience, and proficiency with CRM software and MS Office. It is an in-office position with opportunities for professional development and career advancement.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a customer service role is preferred.
• Proficiency with CRM software and Microsoft Office is expected.

Responsibilities

• Provide outstanding customer service and address inquiries and concerns.
• Communicate clearly, verbally and in writing, ensuring understanding.
• Use problem-solving skills to identify root causes and resolve issues.
• Practice active listening to understand customer needs.
• Demonstrate empathy and patience in all interactions.
• Update and navigate CRM software to document interactions and manage accounts.
• Manage multiple customer interactions efficiently and time effectively.
• Enter data accurately and maintain records.

Skills

Excellent communication

Problem solving

Active listening

Empathy and patience

Conflict resolution

CRM software

Time management

Product knowledge

Microsoft Office

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM Software

Microsoft Office Suite

Job description

Our Employees are our Most Important Resource

Show Map

• Location 150 West Broadway,Lincoln, ME, 04457,United States
• Base Pay $33,280.00 - $56,000.00 / Year
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name HR Department
• Phone [phone]
• Email [e-mail]

Description

F. A. Peabody Company - Insurance Customer Service Representative

As a Customer Service Agent, you serve as the vital link between our company and our valued customers. You provide exceptional support, answer inquiries, and resolve issues, directly impacting customer satisfaction and loyalty. This role is crucial for building strong client relationships with our current and prospective clients.

Job Duties and Responsibilities

• Provides outstanding customer service by addressing customer inquiries and concerns with professionalism and efficiency.
• Communicates clearly and concisely, both verbally and in writing, ensuring customers understand solutions and information.
• Applies strong problem-solving skills to identify root causes of issues and deliver effective resolutions.
• Practices active listening to fully understand customer needs and concerns, ensuring tailored support.
• Demonstrates empathy and patience, creating a supportive and understanding environment for customers.
• Navigates and updates CRM software accurately to document interactions and manage customer accounts.
• Manages time effectively, prioritizing tasks to handle multiple customer interactions efficiently.
• Performs data entry with precision, maintaining accurate customer records and transaction details.
• Develops product knowledge to confidently answer questions and provide detailed information about our services.
• Exhibits professional phone skills, maintaining a positive tone and clear communication during calls.
• Fosters positive client relationships through consistent, high-quality service and follow-up.
• Applies attention to detail and organizational skills to ensure accuracy in all tasks and maintain orderly records.
• Works effectively both independently and as a team, contributing to a collaborative and supportive work environment.

Education

• High school diploma or equivalent.

Experience

• Prior experience in a customer service role.

Knowledge/Skills

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Active listening skills to accurately interpret customer needs.
• Empathy and patience in all customer interactions.
• Conflict Resolution strategies applied effectively.
• Proficient in CRM Software and other customer management tools.
• Manages time efficiently to meet service goals.
• Possesses strong product knowledge or the ability to quickly learn new products.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrates attention to detail and organizational skills.
• Ability to work independently and as a team.

Preferred Qualifications

• Prior Experience in Insurance or another customer service role is a plus
• Experience with or ability to learn customer management platforms.

Physical Requirements/Work Conditions

• Performs work primarily in an office setting.
• Requires prolonged periods of sitting and working at a computer.
• Uses a headset and telephone for extended durations.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Life and disability insurance
• Professional development and career advancement opportunities
• Employee wellness and assistance programs

F.A. Peabody Company is an Equal Opportunity Employer