Customer Experience Representative

Talentify; West Des Moines (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K with match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Holidays

Job summary

Farm Bureau Financial Services is seeking a Customer Experience Representative I to join our team. You’ll provide exceptional first-call resolution for agents and customers from our inbound contact center, with emphasis on billing, policy service, and system support.

We value teamwork and initiative. The role requires a high school diploma, strong communication, and the ability to work from our West Des Moines corporate location, with hours during and after training and a shift from 8am to 7pm

Qualifications

• High school diploma or equivalent required.
• Associate degree or 1 year of relevant experience preferred.
• Strong customer service skills and professional writing ability.
• Must work from office in West Des Moines, IA; training hours 8am–4:30pm for ~10–12 weeks; schedule may vary.

Responsibilities

• Provide exceptional first-call resolution for agents and customers from the inbound contact center.
• Handle areas including billing assistance, policy service, and system support.
• Maintain professional relationships with agency force, customers, and internal departments to ensure a positive customer experience.

Skills

Customer service

Verbal communication

Business writing

Independent work

Basic math

MS Office

Education

High school diploma

Associate degree

Tools

MS Office

Job description

Customer Experience Representative I

Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so, this Customer Experience Representative opportunity may be a great fit for you!

Who We Are:

At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do:

If you’re passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents, and customers from our inbound contact center. Areas in which we provide service include billing assistance, policy service, system support and professional response to inquiries. Maintaining professional and productive relationships with our agency force, customers, and internal departments to ensure the aims and objectives of Farm Bureau are achieved is imperative, as well as providing them a standard of service that results in a consistent, positive experience by focusing on the relationship at each interaction.

What It Takes to Join Our Team:

• High school diploma or equivalent required. Associate degree or 1 year of relevant experience preferred.
• Strong customer service skills are required, including solid verbal communication and business professional writing skills.
• Must have initiative and ability to work independently.
• Strong computer skills are required in order to quickly learn our multiple systems. MS Office is preferred.
• Must have basic math skills and ability to learn basic knowledge of insurance products.
• Must work from our office in Manhattan, Kansas, West Des Moines Corporate location, Lincoln, Nebraska or our Gilbert, Arizona state office. During training, hours are 8am-4:30pm for the first approximately 10-12 weeks. Then, your schedule after training may vary based on business need – to be determined. Your assigned shift will be between 8am - 7pm Monday through Friday with a prescheduled designated weekend rotation.

Resumes will be required for consideration.

What We Offer You:

When you’re on our team, you get more than a great paycheck. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time and teams who know how to have fun. Add to that an onsite wellness facility and cafeteria. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.