Insurance Customer Service Pro — Growth & Benefits

F. A. Peabody Company; Lincoln (ME); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Life and disability insurance

Professional development opportunities

Wellness programs

Job summary

F.A. Peabody Company is seeking an Insurance Customer Service Representative to serve as the vital link between the company and customers. You will provide exceptional support, answer inquiries, and resolve issues, directly impacting customer satisfaction and loyalty.

The role requires a high school diploma, prior customer service experience, and proficiency with CRM software and MS Office. It is an in-office position with opportunities for professional development and career advancement.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a customer service role is preferred.
• Proficiency with CRM software and Microsoft Office is expected.

Responsibilities

• Provide outstanding customer service and address inquiries and concerns.
• Communicate clearly, verbally and in writing, ensuring understanding.
• Use problem-solving skills to identify root causes and resolve issues.
• Practice active listening to understand customer needs.
• Demonstrate empathy and patience in all interactions.
• Update and navigate CRM software to document interactions and manage accounts.
• Manage multiple customer interactions efficiently and time effectively.
• Enter data accurately and maintain records.

Skills

Excellent communication

Problem solving

Active listening

Empathy and patience

Conflict resolution

CRM software

Time management

Product knowledge

Microsoft Office

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM Software

Microsoft Office Suite

Job description

F.A. Peabody Company is seeking an Insurance Customer Service Representative to serve as the vital link between the company and customers. You will provide exceptional support, answer inquiries, and resolve issues, directly impacting customer satisfaction and loyalty.

The role requires a high school diploma, prior customer service experience, and proficiency with CRM software and MS Office. It is an in-office position with opportunities for professional development and career advancement.