Customer Service Representative

Beacon Hill Staffing Group, LLC; Leominster (MA); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Paid overtime

Annual bonus potential

Internal promotions

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer Service Representative in Leominster, MA. The role involves managing customer orders, serving as the primary contact for assigned accounts, and collaborating with sales and operations to ensure customer satisfaction.

The ideal candidate has 2+ years of B2B customer service and order management experience, strong communication, and detail orientation in a fast-paced environment.

Qualifications

• 2+ years of B2B customer service and order management experience.
• Experience supporting customers in product-based industries is a plus.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Managing customer orders from entry through completion
• Serving as the primary contact for assigned accounts and territories
• Partnering with sales, operations, and internal teams to ensure customer satisfaction
• Resolving order discrepancies, shipping concerns, and service issues
• Maintaining accurate order documentation and customer records
• Proactively following up with customers regarding order status and approvals
• Supporting ongoing account management activities to strengthen long-term client relationships

Skills

B2B customer service

Order management

Communication

Problem solving

Tools

Microsoft Office

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Customer Service Representative to $30/Hour + Paid OT - Fast-Growing Team with Advancement Opportunities!

Our client, a leading manufacturer and distributor of workplace products, is seeking a Customer Service Representative to manage customer accounts and support order fulfillment within a fast-paced, collaborative environment. This role serves as a primary point of contact for business customers, ensuring orders are processed accurately, and issues are resolved efficiently. The ideal candidate brings 2+ years of B2B customer service and order management experience, preferably within a product-based industry.

Position Details:

Location: Leominster, MA
Work Model: Hybrid
Degree: Not Required

Responsibilities:

• Managing customer orders from entry through completion
• Serving as the primary contact for assigned accounts and territories
• Partnering with sales, operations, and internal teams to ensure customer satisfaction
• Resolving order discrepancies, shipping concerns, and service issues
• Maintaining accurate order documentation and customer records
• Proactively following up with customers regarding order status and approvals
• Supporting ongoing account management activities to strengthen long-term client relationships

Ideal Candidate:

• 2+ years of customer service experience in a B2B environment
• Proven order processing and order management experience
• Background supporting customers within manufacturing, furniture, automotive, or other tangible product industries
• Strong communication, problem-solving, and relationship-building skills
• High attention to detail and organizational abilities
• Proficiency with Microsoft Office and business systems
• The ability to thrive in a fast-paced, team-oriented environment while managing multiple priorities

Join a rapidly growing organization known for strong employee retention, extensive training, paid overtime opportunities, annual bonus potential, internal promotion paths, and a supportive leadership team!

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We look forward to working with you. Beacon Hill. Employing the Future (TM)