Customer Service Representative

Sewer Lines Only; Lakewood (CO); On-site; USD 38,000 - 47,000; Full time

Job summary

Sewer Lines Only in Lakewood, CO is seeking a friendly, organized Customer Service Representative to join our team. This role is the first point of contact for customers, handling scheduling, Port-a-Jon services, and basic office support to keep operations running smoothly.

You will greet clients, schedule service calls, maintain accurate records in ServiceTitanCRM, and ensure a professional, welcoming office environment.

Qualifications

• Excellent verbal and written communication.
• Highly organized with strong multitasking.
• Customer-focused with a positive attitude.
• CRM experience is a plus.

Responsibilities

• Greet customers in person and over the phone.
• Schedule service calls and appointments accurately.
• Manage all Port-a-Jon scheduling, pick-up, set-out, cleaning, and billing.
• Be first in line to answer all Port-a-Jon calls and assist with calls across other business lines.
• Maintain customer records and update ServiceTitan CRM systems.
• Assist with office administrative tasks as needed.
• Ensure a professional and welcoming office environment.

Skills

Verbal communication

Written communication

Organization

Detail-oriented

Multitasking

Customer focus

Tools

CRM systems

Job description

Sewer Lines Only is seeking a friendly, organized, and professional Customer Service Representative to join our team. This role serves as the first point of contact for our customers, providing exceptional service, scheduling appointments, supporting the office team, and managing Port-a-Jon services.

Key Responsibilities:

• Greet customers in person and over the phone.
• Schedule service calls and appointments accurately.
• Manage all Port-a-Jon scheduling, pick-up, set-out, cleaning, and billing.
• Be first in line to answer all Port-a-Jon calls andassistwith calls across other business lines.
• Maintain customer records and updateServiceTitanCRMsystems.
• Assistwith office administrative tasks as needed.
• Ensure a professional and welcoming office environment.

Qualifications:

• Strong verbal and written communication skills.
• Organized, detail-oriented, and able to multitask.
• Customer-focused with a positive attitude.
• Experience with CRM systems is a plus.

Sewer Lines Only is an Equal Opportunity Employer and values diversity in the workplace.