Customer Service Representative

bluefrog Plumbing + Drain® Headquarters; Boynton Beach (FL); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Flexible schedule

Free uniforms

Training & development

Job summary

bluefrog Plumbing + Drain of Boynton Beach FL seeks a Customer Service Representative to join our team. You will provide exceptional service to clients and ensure their needs are met, while handling inquiries, scheduling plumbing and drain service appointments, and assisting with billing.

Ideal candidates have strong communication, multitasking, and software skills. Flexible work options and a supportive team environment are offered with opportunities for advancement.

Qualifications

• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using customer service software and tools.
• Positive and professional demeanor.
• Familiar with Service Titan.
• Strong knowledge of Microsoft suite (Excel, Word, Powerpoint).

Responsibilities

• Handle incoming customer inquiries and provide information about our services.
• Schedule appointments for our plumbing and drain services.
• Assist with billing and invoicing inquiries.
• Follow up with customers to ensure satisfaction.
• Maintain accurate customer records and documentation.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Service Titan

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About the Role:

We are seeking a Customer Service Representative to join our team at bluefrog Plumbing + Drain of Boynton Beach FL. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our clients and ensuring their needs are met.

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Flexible schedule
• Free uniforms
• Training & development

About the Role:

We are seeking a Customer Service Representative to join our team at bluefrog Plumbing + Drain of Boynton Beach FL. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our clients and ensuring their needs are met.

Responsibilities:

• Handle incoming customer inquiries and provide information about our services
• Schedule appointments for our plumbing and drain services
• Assist with billing and invoicing inquiriesFollow up with customers to ensure satisfaction
• Maintain accurate customer records and documentation

Requirements:

• Previous customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using customer service software and tools
• Positive and professional demeanor
• Familiar with Service Titan
• Strong knowledge of Microsoft suite (Excel, Word, Powerpoint)

About Us:

bluefrog Plumbing + Drain of Boynton Beach FL prides itself in providing top-notch plumbing and drain services to the Boynton Beach, FL area. Our commitment to customer satisfaction and our friendly, professional team make us a trusted choice for plumbing needs. We offer a supportive and collaborative work environment for our employees, with opportunities for growth and development. Flexible work from home options available. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.