Customer Service & Scheduling Specialist

@ Central Plumbing; Lakewood (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

Sewer Lines Only in Lakewood, CO is hiring a Customer Service Representative to greet customers, schedule service calls, manage Port-a-Jon services, and support the office team. You will be the first point of contact, delivering friendly, professional service.

The role requires strong communication, organization, and the ability to multitask; experience with CRM systems is a plus. This full-time position offers an engaging team environment and opportunities for growth.

Qualifications

• Strong verbal and written communication skills.
• Organized, detail-oriented, and able to multitask.
• Customer-focused with a positive attitude.
• Experience with CRM systems is a plus.

Responsibilities

• Greet customers in person and over the phone.
• Schedule service calls and appointments accurately.
• Manage all Port-a-Jon scheduling, pick-up, set-out, cleaning, and billing.
• Be first in line to answer all Port-a-Jon calls and assist with calls across other business lines.
• Maintain customer records and update ServiceTitanCRM systems.
• Assist with office administrative tasks as needed.
• Ensure a professional and welcoming office environment.

Skills

Customer service

Scheduling

CRM experience

Office administration

Tools

ServiceTitan CRM

Job description

Sewer Lines Only in Lakewood, CO is hiring a Customer Service Representative to greet customers, schedule service calls, manage Port-a-Jon services, and support the office team. You will be the first point of contact, delivering friendly, professional service.

The role requires strong communication, organization, and the ability to multitask; experience with CRM systems is a plus. This full-time position offers an engaging team environment and opportunities for growth.