Customer Service Representative

Pathfinders, Inc.; King of Prussia (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pathfinders, Inc. is seeking entry level or experienced customer service representatives to join our team in an on-site role in King of Prussia, PA. You will handle inbound calls about policy coverage, billing, and account status.

The role emphasizes strong communication, problem solving, and MS Office skills, with full-time hours Monday through Friday and occasional weekends. Pay is $20 per hour. Pathfinders, Inc.

Qualifications

• 2+ years customer service experience.
• Strong MS Office skills.
• Strong customer service and problem solving skills.
• Critical thinking skills.

Responsibilities

• Provide support to clients who have existing accounts.
• Take inquiries from clients inquiring about their accounts.
• Work with database to update documents.
• Communicate with internal departments on any issues with clients or department.
• Taking Payments

Skills

Customer service

Problem solving

Critical thinking

Tools

MS Office

Job description

Job Description

We are seeking entry level or experienced customer service representatives to join our team! In this role you will be responsible for fielding inbound phone calls regarding the policy coverage, status updates, and billing.

Responsibilities

• Responsible for providing support to clients who have existing accounts.
• Take inquiries from clients inquiring about their accounts.
• Work with database to update documents.
• Communicate with internal departments on any issues with clients or department
• Taking Payments

Requirements

• 2+ years customer service experience
• Strong MS Office skills
• Strong customer service and problem solving skills
• Critical thinking skills

Job Details

• Full time: M-F, weekends available.
• Pay: $20.00
• Job type: On-site

Company Description

About Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years