Customer Service Representative

Pathfinders, Inc; King of Prussia (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pathfinders, Inc in King of Prussia, PA is seeking entry level or experienced customer service representatives to join our team. In this role you will be responsible for fielding inbound calls about policy coverage, status updates, and billing.

You will support clients with existing accounts, take inquiries, update documents in our database, coordinate with internal departments, and handle payments as needed. Strong communication and problem solving skills are essential.

Qualifications

• 2+ years customer service experience.
• Strong customer service and problem solving skills.

Responsibilities

• Provide support to clients with existing accounts.
• Take inquiries from clients about their accounts.
• Update documents in the database.
• Coordinate with internal departments to resolve issues.
• Process payments as part of account management.

Skills

Customer service experience

Problem solving

Job description

We are seeking entry level or experienced customer service representatives to join our team! In this role you will be responsible for fielding inbound phone calls regarding the policy coverage, status updates, and billing.

Responsibilities:

• Responsible for providing support to clients who have existing accounts.
• Take inquiries from clients inquiring about their accounts.
• Work with database to update documents.
• Communicate with internal departments on any issues with clients or department
• Taking Payments

Requirements:

• 2+ years customer service experience
• Strong customer service and problem solving skills