Customer Service Representative

Oscar Uzeta Farmers Insurance; Santa Ana (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Hands on Training

Job summary

Oscar Uzeta Farmers Insurance in Santa Ana, CA is hiring a full-time Customer Service Representative. You will be trained to exceed customer service standards while assisting prospects who call in, handling policy changes, and maintaining accurate contact information.

No prior experience is required. A positive attitude, multitasking ability, and strong customer service skills are essential to succeed in a fast-paced office environment.

Qualifications

• No prior experience is necessary.
• Positive attitude and enthusiasm.
• Ability to multitask and follow through.
• Excellent customer service skills.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and emails with customers and update records.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Respond to inquiries, cancellation requests, and sales requests within defined timeframes.

Skills

Customer service

Multitasking

Phone handling

Communication

Job description

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standardsto current clients while alsoassisting prospects as they call in.

No prior experience is necessary

Benefits

• Mon-Fri Schedule
• Hands on Training

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.