Customer Service Representative

Beacon South Group; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Beacon South Group, a financial services company in Oklahoma City, OK, is seeking a Customer Service Representative for a full-time role. The position offers a salary range of $42,000 to $59,974 per year and includes a comprehensive benefits package including health insurance and retirement plans.

As a Customer Service Representative, you will handle client inquiries, process transactions, and provide banking solutions.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.
• Basic understanding of banking products and services.

Responsibilities

• Answer customer inquiries and resolve issues related to banking products and services.
• Process transactions and maintain accurate records.
• Assist customers with account setup, updates, and closures.
• Provide excellent customer service, ensuring high satisfaction levels.
• Stay updated on industry trends and best practices in customer service.
• Collaborate with other departments to ensure seamless customer experiences.
• Meet and exceed performance targets set by the company.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Pressure management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Beacon South Group, a financial services company in Oklahoma City, OK, seeks a Customer Service Representative. This full-time role offers a salary range of $42,000 to $59,974.

As a Customer Service Representative, you will handle client inquiries, resolve issues, and provide banking solutions. You will process transactions, maintain records, and ensure customer satisfaction.

You will collaborate with the Beacon South Group team in Oklahoma City, Oklahoma, in a professional and client-focused environment. This means working closely with your colleagues to achieve common goals, sharing ideas and resources, and maintaining open communication. The workplace culture emphasizes respect, integrity, and a commitment to excellence. Clients are at the heart of everything you do, and your work will directly impact their satisfaction and success. You'll have the opportunity to contribute to meaningful projects and grow both personally and professionally within the team.

The salary range for this position is between $42,000 and $59,974 per year, which is competitive within the industry. Employees can expect a comprehensive benefits package that includes health insurance, which covers a range of medical services, dental, and vision care. Retirement plans are also offered, with options such as a 401(k) or pension plan, depending on the employer. Additionally, paid time off is provided, which typically includes vacation days, sick leave, and possibly holidays, allowing employees to balance their work and personal lives effectively. These benefits contribute to a positive work environment and support the overall well-being of the staff.

To excel in this role, you should possess excellent communication skills, which are essential for effectively interacting with customers and colleagues. Additionally, you should have a high school diploma or its equivalent, demonstrating a foundational level of education. Previous customer service experience is highly desirable, as it indicates your ability to handle customer inquiries, resolve issues, and provide satisfactory service. Proficiency in English is a must, as it ensures clear and effective communication with customers and team members. These qualifications will help you perform your duties effectively and contribute positively to the team.

Interested candidates should submit their resume and cover letter to our website by November 23, 2026. Applications will be reviewed on a rolling basis.

Duties:

• Answer customer inquiries and resolve issues related to banking products and services.
• Process transactions and maintain accurate records.
• Assist customers with account setup, updates, and closures.
• Provide excellent customer service, ensuring high satisfaction levels.
• Stay updated on industry trends and best practices in customer service.
• Collaborate with other departments to ensure seamless customer experiences.
• Meet and exceed performance targets set by the company.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work well under pressure and meet deadlines.
• Basic understanding of banking products and services.