Customer Service Representative

Talentify; Johnson City (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Talentify is seeking a Representative - Customer Service to respond to customer inquiries by telephone, e-mail, and walk-ins, delivering timely resolution and information. You will handle routine questions, resolve problems, and coordinate with other departments as needed, acting as a liaison to ensure customer satisfaction in a fast-paced environment.

Excellent written and verbal communication, strong attention to detail, and the ability to work under pressure are essential.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicate solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Customer service

Stress management

Diplomacy

People skills

Education

High School Diploma

Associates’ Degree / College Diploma

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail