Customer Service Representative

CSS; Maryland Heights (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

CSS is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins. You will resolve routine issues and handle some complex problems, analyzing service needs and coordinating with other departments for follow-up.

Responsibilities include processing payments for cash account customers and providing back-up support to the sales counter. Strong communication and detail-oriented skills are essential in a diverse environment.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Excellent verbal and written communication.
• Ability to work under pressure and maintain attention to detail.
• Professional and tactful in all interactions.
• Computer literate with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins to provide resolution.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Professionalism under pressure

Education

High School Diploma

Associates’ Degree

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail