Customer Service Representative

CSS; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

CSS is seeking a Customer Service Representative to respond to customer inquiries via telephone, email, and walk-ins, providing resolution to routine and some non-routine problems. You will analyze service needs and coordinate with other departments for follow-up as required.

The role requires strong communication, detail orientation, and the ability to work under pressure, with daily support for walk-ins and sales counter inquiries.

Qualifications

• High School degree or equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong written and verbal communication.
• Computer literate with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Working under pressure

Education

High School Diploma or Equivalent

Associates’ Degree / College Diploma preferred

Tools

MS Word

Excel

Email

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

#LI-HD1