Customer Service Representative

Talentify; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins and resolve issues. You will analyze service needs and coordinate with other departments for follow-up as required.

The role emphasizes strong communication skills, attention to detail, and the ability to handle pressure in a diverse environment. On-site position in Ohio.

Qualifications

• 2–4 years of relevant customer service experience.
• Strong interpersonal and written/verbal communication skills.
• Proficient with MS Word, Excel and e-mail.

Responsibilities

• Answer customer inquiries by phone, e-mail, and walk-ins.
• Resolve routine and some non-routine problems and provide solutions.
• Coordinate with other departments to address service needs.
• Support sales counter as needed for inquiries.

Skills

Customer service

Problem solving

Communication

MS Office

Education

High School Diploma or Equivalent

Associates’ Degree / College Diploma (US/Canada)

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail