Representative - Customer Service

CSS; Livonia (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

CSS is seeking a Representative - Customer Service in Livonia, MI. You will respond to customer inquiries by telephone, e-mail and walk-ins, resolving routine and some non-routine issues while coordinating with other departments for follow-up.

Ideal candidates have a High School Diploma or equivalent, 2–4 years of experience, and strong communication and interpersonal skills. Proficiency in MS Word, Excel, and email is expected.

Qualifications

• High School Diploma or Equivalent required.
• Associates’ Degree preferred (US/Canada).
• 2–4 years of relevant experience.
• Strong written and verbal communication.
• MS Word and Excel proficiency.

Responsibilities

• Respond to customer inquiries by phone, e-mail and walk-ins.
• Resolve routine and some non-routine problems and communicate solutions.
• Coordinate with other departments for follow-up as needed.

Skills

Communication

Customer service

Interpersonal skills

Written communication

Attention to detail

Education

High school diploma or equivalent

Associates’ degree preferred

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to inside sales and outside sales via email and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail