Representative - Customer Service

CSS; Waukesha (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

CSS is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, providing inquiry or problem resolution. You will handle routine and some non-routine issues and communicate solutions to customers.

You will analyze service needs, refer to other departments for follow-up, enter purchase orders, obtain vendor quotes, and expedite orders as needed. The role emphasizes strong communication, attention to detail, and the ability to work under pressure

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins to resolve issues.
• Research and resolve customer problems, coordinating with other departments as needed.
• Support Inside Sales Representatives and help free them from admin tasks.
• Enter purchase orders and obtain quotes from vendors to secure orders.
• Expedite orders when needed and ensure timely communication.

Skills

Customer service

Communication

MS Word

MS Excel

Education

High School Diploma

Associates degree

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Support Inside Sales Representatives (Main focus of role)
  • Understand your team’s customers in greater detail
  • Understand how they manage each account to support their day to day needs
  • Free up ISRs from admin tasks so they can focus on revenue generating opportunities
  • Back-up ISRs when they are on PTO
• Enter purchase orders
• Obtain quotes from vendors, secure orders, and expedite when needed

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail