Customer Service Representative

Talentify; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Customer Service Representative to respond to inquiries via telephone, email, and walk-ins, providing resolution to routine issues and guiding non-routine questions to the appropriate departments. You will analyze client needs and coordinate with other service teams for follow-up.

Responsibilities include processing payments, handling complaints, and offering back-up support to the sales counter.

Qualifications

• High School degree required; associates degree preferred.
• 2-4 years of relevant customer service experience.
• Strong interpersonal and communication skills.
• Computer literacy including MS Word, Excel, and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems; communicate solutions.
• Analyze customer service needs and coordinate with other departments.
• Provide back-up support to the sales counter with walk-ins and calls.

Skills

Interpersonal skills

Verbal and written communication

Under pressure performance

Attention to detail

Diplomacy and professionalism

MS Word, Excel, and email literacy

Education

High School Diploma or GED

Associates' Degree

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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