Customer Service Representative - Utility

CSS; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

CSS in Portland, Oregon is seeking a Customer Service Representative to respond to inquiries via phone, email, and walk-ins, delivering timely solutions and service. You will assess customer needs and coordinate with other departments as needed.

The role emphasizes strong communication, problem-solving, and attention to detail, with responsibilities including processing payments, handling complaints, and supporting the sales counter as needed.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including MS Word, Excel, and e-mail

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicate solutions or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Under pressure

Attention to detail

Education

High School Diploma or GED

Associates’ Degree preferred

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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