Customer Service Representative

CSS; Johnson City (TN); On-site; USD 32,000 - 43,000; Full time

Job summary

CSS is seeking a Representative - Customer Service to handle inquiries by phone, email, and walk-ins, delivering prompt resolutions and clear information. You will collaborate with other departments to ensure thorough follow-up and customer satisfaction, while supporting sales when needed.

The role emphasizes effective communication, strong attention to detail, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills for diverse environments.
• Effective verbal and written communication.
• Ability to work under pressure.
• Attention to detail.
• Professional and tactful interaction at all times.
• Computer literate with MS Word, Excel and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins.
• Resolve routine and some non-routine problems and provide solutions or information.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Provide back-up support to sales counter with inquiries.

Skills

Interpersonal skills

Communication

Attention to detail

Pressure handling

Professional conduct

Education

High School Diploma or equivalent

Associates’/College Diploma

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail