Customer Service Representative

Signeekwave; Jacksonville (FL); On-site; USD 27,552 - 42,705; Full time

Benefits offered by this job

Paid time off

Paid holiday and sick time

Employee discounts through client programs

Job summary

Signeekwave is seeking a full-time Customer Service Representative in Jacksonville, Florida to manage customer queries and complaints. You'll be responsible for processing orders, ensuring customer satisfaction, and performing administrative tasks.

The ideal candidate has a high school diploma and exceptional communication skills. Signeekwave offers benefits such as paid time off and employee discounts through client programs.

Qualifications

• High school diploma or equivalent is required.
• Exceptional communication skills are needed.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Respond to customer calls and emails and answer questions about products and services.
• Process orders and ensure they are fulfilled.
• Handle customer complaints or concerns.

Skills

Outstanding phone and email etiquette

Exceptional communication skills

Ability to manage multiple accounts simultaneously

Education

High school diploma or equivalent

Job description

At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability.

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels.

Job Type: Full-time

Pay: $20.00 - $31.00 per hour

Duties:

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual reports for management

Qualifications

• High school diploma or equivalent
• Outstanding phone and email etiquette
• Able to manage multiple accounts simultaneously
• Exceptional communication skills

Additional Information

• Paid time off
• Paid holiday and sick time
• Employee discounts through client programs

Schedule:

• 8 hour shift
• Monday to Friday