Customer Service Rep

MTM LLC; Williamsburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

MTM LLC is seeking a dedicated Customer Service Representative to manage orders, schedule service calls, and deliver exceptional customer support. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities include coordinating with sales, operations, and logistics to ensure seamless order processing and service delivery, with a focus on customer satisfaction and data accuracy.

Qualifications

• 2+ years of customer service experience in window/home improvement.
• Proficiency in MS Office and CRM software.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries about product offerings, availability, and pricing.
• Process orders accurately and efficiently for timely delivery.
• Coordinate and schedule service calls for installations, repairs, and maintenance.
• Maintain accurate records of customer interactions, orders, and service requests.
• Conduct post-service follow-up to gauge satisfaction.
• Collaborate with sales, operations, and logistics teams.

Skills

Communication skills

Problem-solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate/Bachelor degree preferred

Tools

Microsoft Office

CRM software

Job description

Job description:

Job Description: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction by managing product orders and coordinating service calls. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities:

• Order Management: Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
• Service Scheduling: Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.
• Customer Support: Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.
• Data Entry: Maintain accurate records of customer interactions, orders, and service requests in the company's database.
• Follow-Up: Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.
• Cross-Department Collaboration: Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.

Qualifications:

• Experience: 2+ years of experience in customer service, preferably in the window or home improvement industry.
• Skills: Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.
• Abilities: Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.
• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Benefits:

• Competitive salary and bonus structure
• Health, dental, and vision insurance

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person