Customer Solutions Specialist

ManpowerGroup; Elkhart (IN); On-site; USD 25,000 - 36,000; Full time

Job summary

ManpowerGroup is seeking a hands-on Customer Solutions Specialist in Indiana to troubleshoot product issues, assist customers, and collaborate with internal teams to resolve technical concerns. The role requires prior technical support experience in a manufacturing environment supporting physical products and is onsite Monday–Friday, with a temp-to-hire path and competitive hourly pay.

You will document cases in the CRM, escalate complex issues to engineering, and ensure follow-up until full

Qualifications

• 2 years of customer support experience in a manufacturing environment.
• Experience troubleshooting physical products (not software-only).
• Experience handling customer support via phone and email.
• Experience using a CRM system (Salesforce or similar).
• Ability to work onsite Monday–Friday (not remote).

Responsibilities

• Troubleshoot product issues with customers over the phone and email.
• Walk customers through step-by-step solutions.
• Process warranty claims, RMAs, and replacements.
• Document all cases clearly in CRM.
• Escalate complex issues to Engineering or Product teams.
• Follow up to ensure full resolution.

Skills

Manufacturing environment experience

Troubleshooting physical products

Phone and email support

Onsite work ability

Customer communications

Tools

Salesforce

Job description

Customer Solutions Specialist

Pay: $22.00 per hour

Job Type: Temp-to-Hire

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Location: Onsite (not remote)

This role requires prior technical support experience in a manufacturing environment supporting physical products.

Applications that do not meet these requirements will not be considered.

Job Summary

We are seeking a Customer Solutions Specialist with hands‑on experience supporting manufactured products. This role focuses on troubleshooting product issues, assisting customers, and working with internal teams to resolve technical concerns.

This is not an entry-level role.

Required Experience (Must Have)

• 2 years of customer support experience in a manufacturing environment
• Experience troubleshooting physical products (not software-only support)
• Experience handling customer support via phone and email
• Experience using a CRM system (Salesforce or similar)
• Ability to work onsite Monday–Friday (not remote)

What You’ll Do

• Troubleshoot product issues with customers over the phone and email
• Walk customers through step‑by‑step solutions
• Process warranty claims, RMAs, and replacements
• Document all cases clearly in CRM
• Escalate complex issues to Engineering or Product teams
• Follow up to ensure full resolution

Preferred Experience

• Electrical systems, batteries, or power equipment
• Manufacturing or hardware-based product support
• High call volume support environments

What We’re Looking For

• Strong troubleshooting skills
• Clear and professional communication
• Calm under pressure
• Detail-oriented and organized
• Reliable and accountable

Why Apply?

• Competitive pay
• Opportunity for full-time hire
• Consistent weekday schedule
• Hands‑on technical work

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.