Customer Service Associate

Manpower, Inc.; Sandy (UT); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Training support

Team environment

Job summary

ManpowerGroup is seeking a Customer Service Associate for a client in the financial services/fintech sector. Based in Sandy, UT, you will provide support to customers via phone, email and chat, delivering courteous and effective service.

Training runs 7:00 AM–4:00 PM for the first 2–4 weeks, followed by a hybrid schedule with shifts of 8:00–17:00 or 9:30–18:30. Competitive pay and development opportunities are offered.

Qualifications

• 1–2 years of customer service experience preferred.
• Comfortable working in a hybrid environment (Lehi now, Sandy later).
• Reliable transportation to both locations.
• Availability for training from 7 AM–4 PM for the first 2–4 weeks.
• Proficient in reading, writing, and speaking English; additional languages a plus.

Responsibilities

• Provide exceptional customer support via phone, email, and chat channels.
• Handle de-escalated customer inquiries with patience and professionalism.
• Assist clients with account information and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.

Skills

Customer service experience

Job description

Our client, a leader in the financial services and fintech industry, is seeking a Customer Service Associate to join their team. As a Customer Service Associate, you will be part of the Customer Support team supporting clients and customers. The ideal candidate will have excellent communication skills, patience, and adaptability, which will align successfully in the organization.

Job Title: Customer Service Associate

Location: Sandy,

Pay Range: $19–$21/hr

Shift: Training: First 2 weeks, and Nesting 1-2 weeks, 7:00 AM–4:00 PM (1-hour lunch). After training schedule: 3 associates: 8:00 AM–5:00 PM, 4 associates: 9:30 AM–6:30 PM

What's the Job?

• Provide exceptional customer support via phone, email, and chat channels
• Handle de-escalated customer inquiries with patience and professionalism
• Assist clients with account information and troubleshooting
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve service quality and efficiency

What's Needed?

• 1–2 years of customer service experience preferred
• Comfortable working in a hybrid environment (Lehi now, Sandy later)
• Reliable transportation to both locations
• Availability for training from 7 AM–4 PM for the first 2–4 weeks
• Proficient in reading, writing, and speaking English; additional languages a plus

What's in it for me?

• Competitive pay rate aligned with local market standards
• Opportunity to work in a dynamic and growing industry
• Training and development support to enhance your skills
• Engagement with a collaborative and inclusive team environment

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.