Customer Service Associate

ManpowerGroup; Sandy (UT); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Customer Service Associate in Sandy, Utah to support clients through phone, email, and chat. You will help with account information, troubleshoot issues, and resolve inquiries with patience and professionalism.

This role offers hybrid work between Lehi and Sandy, training periods, and the potential for full-time employment after project completion. Excellent communication skills and reliability are key to success.

Qualifications

• 1–2 years of customer service experience preferred.
• Hybrid environment (Lehi now, Sandy later).
• Proficient in reading, writing, and speaking English; additional languages a plus.
• Reliable transportation to both locations.

Responsibilities

• Provide exceptional customer support via phone, email, and chat channels
• Handle de-escalated customer inquiries with patience and professionalism
• Assist clients with account information and troubleshooting
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve service quality and efficiency

Skills

Customer service

Job description

Our client, a leader in the financial services and fintech industry, is seeking a Customer Service Associate to join their team. As a Customer Service Associate, you will be part of the Customer Support team supporting clients and customers. The ideal candidate will have excellent communication skills, patience, and adaptability, which will align successfully in the organization.

Job Title: Customer Service Associate

Location: Sandy,

Pay Range: $19–$21/hr

Shift: Training: First 2 weeks, and Nesting 1-2 weeks, 7:00 AM–4:00 PM (1-hour lunch). After training schedule: 3 associates: 8:00 AM–5:00 PM, 4 associates: 9:30 AM–6:30 PM

What's the Job?

• Provide exceptional customer support via phone, email, and chat channels


• Handle de-escalated customer inquiries with patience and professionalism


• Assist clients with account information and troubleshooting


• Maintain accurate records of customer interactions and transactions


• Collaborate with team members to improve service quality and efficiency

What's Needed?

• 1–2 years of customer service experience preferred


• Comfortable working in a hybrid environment (Lehi now, Sandy later)


• Reliable transportation to both locations


• Availability for training from 7 AM–4 PM for the first 2–4 weeks


• Proficient in reading, writing, and speaking English; additional languages a plus

What's in it for me?

• Competitive pay rate aligned with local market standards


• Opportunity to work in a dynamic and growing industry


• Potential for full-time employment after project completion


• Training and development support to enhance your skills


• Engagement with a collaborative and inclusive team environment

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans


• Dental Plan


• Supplemental Life Insurance


• Short Term Disability Insurance


• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.