Inside Sales Support Specialist - Customer Care

PrimeSource Building Products, Inc.; Stokesdale (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

PrimeSource Building Products Inc. is seeking a Customer Service Specialist at its Irving, TX headquarters to support the Inside Sales Department.

The role focuses on admin support, order entry, RMA and credit processing, coordinating with operations to ensure accurate handling of calls from Home Depot and Lowes, and orders with Territory Managers. You will act as a back-up for sales overflow, assist will-call customers, and ensure exceptional service and order accuracy.

Qualifications

• Experience entering orders and processing RMAs and credits.
• Experience handling calls and supporting inside sales teams.
• Strong coordination with operations and Territory Managers.

Responsibilities

• Enters bulk of sales team calls and warehouse orders with high accuracy.
• Enters RMAs into system and coordinates with ops on returns.
• Enters credits into system and coordinates with ops on credits.
• Handles Home Depot and Lowes calls and coordinates with ops when necessary.
• Coordinates BMG orders with Territory Managers and BMG support.
• Assists walk-in customers and directs them to will call pickup.
• Acts as phone-tree back-up for overflow sales and customer calls.

Skills

Order entry

Customer service

Administrative support

Coordination with ops

Tools

CRM system

Job description

PrimeSource Building Products Inc., one of the nation's largest wholesale distributors of building supply products, has an immediate opportunity for a Customer Service Specialist in our Irving, TX headquarters, in support for PrimeSource's Inside Sales Department.

This Customer Service Specialist role will provide the admin support for PrimeSource Inside Sales function. Some responsibilities include the following:

• Enters bulk of sales teams will call and warehouse orders ensuring 99.9% order accuracy
• Enters RMA’s into system and coordinates with ops to determine if return is necessary
• Enters Credits into system and coordinates with ops to determine if credit is warranted
• Handles Home Depot and Lowes calls and coordinates with ops when necessary
• Coordinates BMG orders with Territory Managers and BMG support team
• Assists will call customers find the will call office to pick up orders
• Acts as phone tree back up for sales team handling overflow calls and customer service calls
• Supports product literature and marketing materials to the customer and sales team
• Responsible for communicating route code changes to sales team and coordinating with ops on missing route codes on customer file
• Supports the Inside and Outside Sales Teams with urgency
• Responsible for utilization of salesforce.com to document calls and any other customer interaction or leads
• Completes daily work tasks diligently and efficiently
• Performs other duties as assigned by management to address and provide effective support of company mission, values and goals

High school diploma or general education degree (GED); and one to three years of sales or telemarketing experience preferred/or training; or equivalent combination of education and experience.

• Strong PC skills including Windows, MS office suite
• CRM Systems
• Company Reporting Software
• SAP preferred
• Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times.
• Ability to learn new technology quickly

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Location(s)

Stokesdale , North Carolina

Requirements

PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.

PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.

PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons . PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.

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