Customer Service Representative

johnsonbrothers; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Johnson Brothers, a leading family-owned beverage distributor, seeks a customer service professional to support customers with inquiries, order statuses, pricing, and shipping questions. You will enter orders accurately and collaborate with sales for overrides and issue resolution.

The role requires strong communication, multi-tasking in a fast-paced environment, and proficiency with MS Office; AS400 experience is a plus. Local candidates preferred in Indiana.

Qualifications

• 2 year business-related degree preferred.
• Excellent written and verbal communication with professional telephone etiquette.
• Resolution-driven and customer service oriented.
• Ability to multi-task in a fast-paced, high-volume environment.
• Detail oriented with strong organizational skills.
• Proficient in MS Office; AS400 experience helpful.

Responsibilities

• Provide product and service information to customers and resolve issues.
• Answer calls and assist with order status, pricing, and shipping queries.
• Enter customer orders accurately into the system.
• Collaborate with sales reps and managers on pricing overrides and problem resolution.
• Answer the telephone and use the switchboard to transfer calls as needed.
• Back up other jobs during vacations or illness as required.

Skills

Communication skills

Customer service

Multi-tasking

Attention to detail

Education

Business-related degree

Tools

MS Office

AS400

Job description

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world's top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Operating since 1987, Johnson Brothers of Indiana is one of the state's largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

J ob Duties :

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements:

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
• Perform wide variety of administrative duties as assigned
• Local candidates preferred (no relocation package available)

Worker Sub-Type: Regular

Time Type: Full time