Customer Service Representative

Johnson Brothers Liquor Company; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401k

PTO

Paid holidays

Job summary

Johnson Brothers in Charlotte, NC is seeking a Customer Service Representative to handle inbound/outbound calls, process orders, and resolve issues. You will learn our product lines, ordering systems, and customer file maintenance while delivering exceptional service.

The ideal candidate is self-motivated, able to work independently or with a team, with strong communication and detail orientation. This full-time role offers professional growth and a collaborative work environment.

Qualifications

• High School diploma or equivalent required.
• Excellent oral and written communication skills.
• Attention to detail is critical and accuracy is essential.
• Strong problem-solving and organizational abilities.
• Flexible with workload and schedule.

Responsibilities

• Communicate with customers by phone to gather information used to key in orders in computer database.
• Addresses customer complaints and provides solutions.
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily.
• Communicate with sales and operations for account reconciliation assistance.
• Handles customer administration to include customer set up and maintenance.
• Provides office support and assists co-workers during increased customer load.
• Fill in for receptionist for breaks, lunch, and PTO.
• Review and adjust invoices to reflect driver paperwork and document discrepancies.
• Analyze discrepancies between received payments and paperwork.
• Accurately identify and sort charge invoices.
• Communicate with Driver Supervisors to resolve issues.
• Process receipts and collect payments for current day’s orders.

Skills

Excellent communication

Attention to detail

Problem solving

Organizational skills

Teamwork

Education

High School diploma or equivalent

Tools

AS400

Excel

Word

10-key

Job description

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

We are currently looking for a Customer Service Representative for our facility in Charlotte NC. The CSR is responsible for ensuring that services provided to all customers meet or exceed company standards. The CSR will become proficient in understanding company products, ordering systems, and customer file maintenance to effectively take customer orders and address any complaints or issues. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus. *Please provide references!*

Job Responsibilities:

• Communicates with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
• Addresses customer complaints and provides solutions.
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily
• Communicate with sales and operations for account reconciliation assistance
• Handles customer administration to include customer set up and maintenance.
• Provides office support by assisting co-workers as needed to handle an increased customer load.
• Fill in for receptionist for breaks, lunch, and PTO.
• Review and adjust invoices to reflect driver paperwork and document discrepancies
• Analyze discrepancies between received payments and paperwork
• Accurately identify and sort charge invoices
• Communicate with Driver Supervisors to resolve issues
• Process receipts and collect payments for current day’s orders

Job Requirements:

• High School diploma or equivalent required
• Attention to detail is critical and accuracy is a must
• Excellent oral and written communication skills
• Good computer skills – Word and Excel experience desired
• Effective problem-solving skills when encountering new and unique challenges
• Communicate with sales and operations for account reconciliation assistance
• Must be flexible to work schedule and ability to adjust for changes in workload
• Strong organizational skills and ability to prioritize multiple tasks
• Proficient with 10-key AS400 experience preferred
• Ability to find ways to increase efficiency

Details:

Schedule: Monday-Friday 8:00 am to 5:00 pm with 1 late evening per month

Benefits:

• Great Medical, Dental, Vision, 401k and PTO offered, plus paid holidays!

Time Type: Full time

Candidate must be able to pass a criminal background check

Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.

Worker Sub-Type: Regular

Time Type: Full time

Johnson Brothers is a single-family owned wine, beer, and spirits distributor, led by Michael and Todd Johnson. Founded in 1953 by their father, Lynn Johnson, the company has grown into one of the largest wholesale distribution companies in the United States, operating across 20 states. Johnson Brothers partners with top-tier suppliers to deliver a world-class portfolio and exceptional customer service. The company remains rooted in its founding values of integrity, innovation, and excellence. For the third year in a row, Newsweek has named Johnson Brothers one of America’s Most Trustworthy Companies for 2025.

Learn more at johnsonbrothers.com | LinkedIn | Instagram.