Customer Service Representative

Imc Companies Llc; Haslet (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Imc Companies Llc in Haslet, TX, is seeking a Customer Service Representative to process orders in our Transportation Management System (TMS) and relay updates to customers and the dispatch team. You will be the first contact for questions, requiring strong communication, organization, and a proactive attitude.

The role requires handling high volumes of emails and calls, coordinating rail-related activities, and ensuring timely delivery. Monday–Friday, 8am–5pm, on-site at Haslet, TX.

Qualifications

• Trucking industry experience required.
• Good communication and organizational skills.
• Ability to handle high volume of emails and calls.
• Must be innovative and have attention to detail.
• DFW rail ramps and Depots.

Responsibilities

• Receives/schedules all delivery orders and requests from customers and informs dispatch.
• Enters all orders into TMS for dispatch.
• Ensures rail billing is in place before containers are delivered to railroad.
• Prepares customer reports and tracking, dispatch status.
• Notifies supervisor/management of service failures.
• Proposes and implements solutions to improve customer service.
• Backups coverage as schedule dictates.
• Other projects and duties assigned by management.

Skills

Trucking industry experience

Communication skills

Organizational skills

Email and calls handling

Attention to detail

Innovative mindset

Rail ramps/Depots (DFW)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Haslet, TX, US

3 days ago Requisition ID: 2200

Position Overview: The Customer Service Representative is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, organizational skills and a positive attitude. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers.

Essential Functions:

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into TMS for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor / management of all service failures.
• Proposes and implements solutions to improve overall customer service
• Works as backup/coverage for vacation (as the schedule dictates) within department
• Other projects and duties assigned by management

Additional Skills/Knowledge Required:

• Trucking Industry experience required
• Good communication and organizational skills
• Ability to handle high volume of emails and calls
• Must be innovative and have attention to detail
• DFW rail ramps and Depots

Work Schedule Hours: Monday through Friday - 8am-5pm