Customer Service Representative

IMC Companies LLC; Town of Texas (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

IMC Companies LLC is hiring a Customer Service Representative in Haslet, TX to process customer orders in our Transportation Management System (TMS) and relay updates to customers and the dispatch team.

This role serves as the first point of contact for questions, requiring strong communication, organization, and time management to meet customer needs. Monday through Friday, 8am–5pm, with opportunities to optimize service processes.

Qualifications

• Trucking industry experience required.
• Strong communication and organizational skills.
• Ability to handle a high volume of emails and calls.
• Must be innovative with attention to detail.
• DFW rail ramps and depots familiarity.

Responsibilities

• Receives and schedules customer delivery orders and informs dispatch with minimal oversight.
• Enters orders into TMS; requires training or knowledge of transportation.
• Ensures rail billing before delivery; verifies export bookings and traces rail deliveries.
• Prepares customer reports and tracking such as MDR, CNI, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of service failures.
• Proposes solutions to improve overall customer service.
• Provides vacation backup coverage within the department.
• Executes other projects and duties assigned by management.

Skills

Trucking industry experience

Good communication

Organizational skills

Handling high volume emails & calls

Attention to detail

DFW rail ramps & Depots

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Haslet, TX, US

3 days ago Requisition ID: 2200

Position Overview: The Customer Service Representative is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, organizational skills and a positive attitude. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers.

Essential Functions:

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into TMS for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor / management of all service failures.
• Proposes and implements solutions to improve overall customer service
• Works as backup/coverage for vacation (as the schedule dictates) within department
• Other projects and duties assigned by management

Additional Skills/Knowledge Required:

• Trucking Industry experience required
• Good communication and organizational skills
• Ability to handle high volume of emails and calls
• Must be innovative and have attention to detail
• DFW rail ramps and Depots

Work Schedule Hours: Monday through Friday - 8am-5pm