Transportation Customer Service Representative

UFP Industries, Inc; Tampa (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

UFP Industries, Inc. is seeking a Transportation Customer Service Representative to manage client interactions, track shipments, and resolve issues to help ensure on-time delivery.

You will be the primary contact for customers and coordinate with internal teams and external partners. Responsibilities include updating customers on load status, communicating with load planning to align on needs, and maintaining accurate records in DPS/TMS systems.

Qualifications

• 1–3 years in transportation, logistics, or customer service
• Familiarity with load tracking and TMS systems preferred
• Proficiency in Microsoft Office

Responsibilities

• Manage customer interactions and track load progress
• Notify customers on load status and delivery times
• Coordinate with planners and partners to resolve issues
• Maintain accurate system updates and SOPs

Skills

Customer service experience

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

load tracking systems

Transportation management systems (TMS)

Job description

Job Summary

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

• Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
• Monitor and update customers on load status and delivery times
• Serve as the primary contact for customer questions and concerns
• Proactively identify service disruptions and coordinate resolutions
• Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
• Maintain accurate system updates to reflect real time status
• Responsible for required data entry and research associated with delayed loads
• Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
• Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
• Promote and support the use of portals, tracking tools, and automated notifications
• Responsible for maintaining SOPs for assigned plants

Qualifications

• High school diploma or equivalent
• 1 - 3 years of experience in transportation, logistics, or customer service role
• Understanding of freight movement, delivery schedules, and transportation terminology preferred
• Familiarity with load tracking systems and transportation management systems (TMS) preferred
• Proficiency in Microsoft Office preferred
• Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.