Operations Customer Service Rep

Crete Carrier Corporation; Lincoln (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

Crete Carrier Corporation in Lincoln, NE is seeking a Full-time Customer Service/Dispatch Coordinator to ensure excellent service by processing orders, coordinating shipments, and maintaining strong communication with customers.

You will schedule loading/unloading, track shipments, respond to inquiries, and travel as needed, with a Monday–Friday 12pm–9pm shift, and a requirement for a Bachelor’s degree or equivalent experience.

Qualifications

• Excellent verbal and written communication is required.
• Ability to solve problems and make decisions independently.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Solicits outbound freight to balance network while maintaining high service levels.
• Interacts with customers and addresses concerns or issues.
• Tracks shipments from pickup to delivery and coordinates scheduling of loading/unloading.
• Responds promptly to customer inquiries and requests.
• Maintains regular attendance and travels as needed.
• Establishes and maintains positive working relationships to meet customer expectations.

Skills

Excellent communication

Discretion and judgment

Problem solving

MS Office

Education

Bachelor's degree

3–4 years experience

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY

Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of operational duties.

ROLE AND RESPONSIBILITIES

• Solicits outbound freight in order to manage network balance while maintaining a high level of service.
• Interacts with customers and addresses any concerns or issues.
• Forecasts potential customer needs and proactively works to address those needs.
• Responds promptly to customer inquiries and request.
• Processes customer orders with required information to properly pick up and deliver goods.
• Schedules all loading and unloading appointments.
• Tracks all shipments while under dispatch from pick up to deliver.
• Travels as needed.
• Establishes and maintains positive working relationships to meet or exceed customer expectations.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned

Requirements

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgment.
• Solves problems and makes decisions independently.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATES, LICENSES AND REGISTRATIONS

Valid driver's license

Full-Time/Part-Time

Full-time

Regular/Temporary

Regular

Shift Schedule

Mon-Fri 12pm-9pm

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled