Customer Service Representative

Imc Companies Llc; Charlotte (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

IMC Companies LLC in Charlotte, NC is seeking a Customer Service Representative for a full-time on-site role. You will communicate delivery needs, quote rates, and coordinate with dispatchers to ensure timely service.

Responsibilities include scheduling orders, entering data, tracking shipments, preparing reports, and supporting rail billing and customs validations as needed. Strong communication and organizational skills are required to succeed in a fast-paced environment.

Qualifications

• Experience in logistics or transportation customer service preferred.
• Ability to schedule deliveries, enter orders and communicate with dispatch.
• Familiarity with rail billing or customs is a plus.

Responsibilities

• Receives/schedules all delivery orders and uses independent judgment when relating requests to dispatch.
• Enters all orders into computer for dispatch using transportation systems.
• Ensures rail billing is in place before containers are delivered to railroad and validates in-bond documentation with US customs when needed.
• Verifies bookings are released at depots for export moves and traces import containers on the rail to ensure delivery by last free day.
• Prepares customer reports and tracking/tracing such as MDR, CNI, Daily Activity, and Dispatch Status.

Skills

Customer service

Communication

Data entry

Multitasking

Organizational skills

Tools

Dispatch software

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Charlotte, NC, US

2 days ago Requisition ID: 2189

Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Important Job Functions

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs.
• Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.
• Other tasks as requested.

Other Job Functions

• Assist with Dispatch whenever necessary
• Coachable and willing to learn all divisions
• Limiting per diem to a minimum
• Work towards improving vendor relations

Other Skills/Abilities

• Exceptional communication, customer service and organizational skills
• Data entry and computer skills
• Must be innovative
• Email and general office duties
• Must be organized and able to multitask while processing high work volumes, with daily deadlines from customers