Customer Service/Sales Representative

Imc Companies Llc; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Imc Companies Llc in Baltimore, MD is seeking a full-time CSR with sales responsibilities. The role splits time between outside sales and in-office CSR tasks, including preparing customer reports, scheduling loads, and communicating service requirements to dispatch.

Strong data-entry, communication skills, and port intermodal trucking knowledge are essential. Responsibilities include tracking imports/exports, updating orders in SWS, handling driver documents, and providing proactive support to

Qualifications

• Data entry and computer-literate skills.
• Strong communication and organizational abilities.
• Ability to multi-task effectively.
• Forward thinking and proactive problem solving.
• Ability to work independently.
• Knowledge/background in port intermodal trucking.
• In-person sales experience with local/regional contacts.
• Ability to set up calls with customers as issues arise.
• Understanding of business processes to set trucker appointments with warehouse.

Responsibilities

• Receive and enter orders, review rates and service requirements.
• Track and schedule imports/exports based on capacity and vessel schedules.
• Communicate changes to customers and operations; update notes in system.
• Update orders with notes, services, and charges in SWS.
• Monitor email accounts and respond promptly to customer requests.
• Prepare reports for key accounts (e.g., Goodyear, Caterpillar, K&N).
• Assist dispatch operations and collections as needed.
• Gather and file documents; ensure invoicing and driver settlements.

Skills

Data entry

Communication

Organization

Forward thinking

Independence

Port intermodal trucking

In-person sales

Customer relations

Truck/warehouse scheduling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Baltimore, MD, US

2 days ago Requisition ID: 2192

Work Schedule: M-F 8am-5pm

Position Overview:

Must be able to split time 50/50 for sales out of the office + CSR work inside of the office. Prepare customer reports that support tracking/tracing of imports and exports. Schedule loads for pickup and delivery based on availability, stack counts and vessel schedules. Communicate all service requirements to dispatch operations and update notes in operations dispatch screens in our operating system (SWS). Audit driver documents. Send Customers POD’s. Manage and maintain Missing Document Reports (MDR), along with Closed Not Invoiced (CNI) order status reports. Propose and implement procedures to improve overall customer service.

Essential Functions:

• Receive and enter orders reviewing and noting rates and service requirements
• Track & Trace Import containers and schedule according to available capacity and Available Free Time
• Track In bound vessels and Schedule Exports ensuring cargo loading within the ERD & cut off
• Communicating with customers and operations regarding schedule changes and service issues
• Update orders in SWS with notes and adding accessorial services and charges
• Monitor and manage group and personal email accounts ensuring prompt response to customer requests
• Communicate with and prepare reports for Key account ie. Goodyear, Caterpillar and K&N
• Assisting with dispatch operations and collections as needed
• Gather and enter needed documents into SWS ensuring prompt invoicing and driver settlements
• Manage and update customer portals ie. BLUME & EDI
• Greet and Assist drivers making cargo pickups or deliveries to our facility
• Research warehouse cargo availability
• If cargo is released and available, assign drivers doors for cargo loading as required
• Alert and Direct warehouse staff as to loading and unloading of cargo
• Review Bills of Lading with drivers and acquire signatures
• Send documents (loading / unloading tally’s & BOL’s) to imaging
• Send documents to customers and request authorization for final charges
• File Hard copies of documents in filing cabinets
• Assist truck dispatch as needed

Overall, Skills Required

• Computer literate with Data entry skills
• Excellent communication and organizational skills
• Ability to multi-task
• Must be forward thinking
• Must be able to work independently
• Must have port intermodal trucking knowledge/background
• Must have In-person sales experience with local/regional area contacts
• Customer relations ability to set up calls with customers as issue arise
• Understanding of the business to set trucker appt with warehouse