Customer Service Representative

Boulder Connect; Harrisburg (SD); On-site; USD 40,000 - 64,000; Full time

Job summary

Boulder Connect in Harrisburg, SD is seeking a customer support professional to assist clients and candidates via phone and email, delivering timely information and clear guidance. We value empathy, integrity, and a customer-focused mindset, with dependable follow-through and strong attention to detail in a fast-paced, people-centered setting.

You will maintain accurate records and coordinate with recruiting and account teams to ensure smooth service.

Qualifications

• Strong communication skills and professional phone/email etiquette.
• Patience, integrity, and customer-focused mindset.
• Dependable follow-through and attention to detail.
• Ability to work effectively in a fast-paced, people-centered setting.
• Reliable judgment for routine problem-solving.

Responsibilities

• Respond to customer and candidate questions through phone and email
• Deliver timely updates and guidance
• Resolve routine issues and escalate complex matters as needed
• Maintain accurate, up-to-date records
• Coordinate with recruiting and account teams to ensure smooth service

Skills

Communication

Phone etiquette

Email etiquette

Patience

Integrity

Customer focus

Follow-through

Attention to detail

Adaptability

Decision making

Job description

Support clients and candidates in a fast-paced staffing environment by handling inquiries via phone and email. Provide accurate, timely information and resolve routine concerns with clear communication and sound judgment.

Key Duties

• Respond to customer and candidate questions through phone and email
• Deliver timely updates and guidance
• Resolve routine issues and escalte complex matters as needed
• Maintain accurate, up-to-date records
• Coordinate with recruiting and account teams to ensure smooth service

Qualifications & Skills

• Strong communication skills and professional phone/email etiquette
• Patience, integrity, and customer-focused mindset
• Dependable follow-through and attention to detail
• Ability to work effectively in a fast-paced, people-centered setting
• Reliable judgment for routine problem-solving