Customer Service Representative

NVA General Practice; Hanover Park (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Discounts on pet services and products

Health, dental, and vision insurance

Paid time off and holiday pay

Professional development and training

Job summary

Hanover Park Animal Care Center is seeking a friendly, professional Customer Service Representative to be the first point of contact for clients. You will assist with inquiries, scheduling, and a variety of administrative tasks in a fast-paced pet-care environment.

The ideal candidate has excellent communication skills, a genuine love for animals, and the ability to multitask while maintaining accurate records and delivering compassionate service to clients.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Previous customer service experience, ideally in animal care or veterinary settings.
• Excellent written and verbal communication skills.
• Ability to multitask and stay organized in a busy front-desk environment.
• Positive attitude and genuine love for animals.

Responsibilities

• Greet clients with a warm, friendly attitude.
• Handle inquiries via phone, email, and in person.
• Schedule appointments for grooming, vaccinations, and care.
• Provide information about services, procedures, and policies.
• Process payments and maintain client and pet records.
• Assist in managing animal care requests and admin duties.
• Maintain a clean, organized front desk area.
• Collaborate with veterinary staff to ensure seamless service.

Skills

Customer service

Communication

Multitasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Title: Customer Service Representative

Location: Hanover Park Animal Care Center

1920 Ontarioville Road, Hanover Park, IL

About Us

At Hanover Park Animal Care Center, we are dedicated to providing exceptional care and support to animals and their owners. We strive to create a compassionate, welcoming environment where pets and their families feel supported. Join our team and be part of a passionate group committed to animal welfare and customer satisfaction.

Position Overview

We are looking for a friendly, professional, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing them with excellent customer service while assisting with inquiries, scheduling, and a variety of other administrative tasks. The ideal candidate will be passionate about animals, have strong communication skills, and thrive in a fast-paced environment.

Key Responsibilities

• Greet clients and visitors with a warm, friendly attitude.
• Handle customer inquiries via phone, email, and in person.
• Schedule appointments for animal services, such as grooming, vaccinations, and general care.
• Provide clients with information about our services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Assist in managing animal care requests and general administrative duties.
• Maintain a clean and organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless customer service.

Qualifications

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.
• Previous experience in customer service, ideally in an animal care or veterinary setting.
• Excellent communication skills (both written and verbal).
• Ability to multitask and manage time effectively in a busy environment.
• Strong problem-solving abilities and a positive attitude.
• A genuine love for animals and commitment to providing high‑quality care.
• Proficiency in Microsoft Office Suite or similar office software.

Base Hourly Pay

The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Benefits

• Competitive hourly wage.
• Opportunity to work with a dedicated and passionate team.
• Discounts on pet services and products.
• Health, dental, and vision insurance options (if applicable).
• Paid time off and holiday pay.
• Opportunities for professional development and training.