Customer Service Representative

NVA General Practice; Chicago (IL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision insurance

401(k) retirement savings plan

Paid Time Off (PTO)

Employee discounts

Job summary

NVA General Practice, located in Chicago, IL, is seeking a full-time or part-time Customer Service Representative. The ideal candidate will have at least 1 year of veterinary experience and 2 years in customer service. Responsibilities include scheduling appointments, answering phones, and providing an excellent client experience. The position offers a competitive hourly wage of $18.00 to $20.00 based on experience, alongside benefits such as insurance coverage and a 401(k) plan.

Qualifications

• Has at least 1 year of veterinary experience.
• At least 2 years of front desk/customer service experience required.
• Willingness to learn AviMark software.

Responsibilities

• Answer phones and process payments.
• Schedule appointments and ensure smooth client interactions.
• Work collaboratively with clients and veterinary staff.

Skills

Customer service experience in a veterinary setting

Scheduling appointments

Excellent communication skills

Compassionate and patient

Experience with AviMark software

Job description

Job Description

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL

Full-Time or Part-Time Opportunity

About Us

We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Chicago’s South Loop. Our state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a full‑time Customer Service Representative to join our friendly, fast‑paced team.

Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

About You

• Has customer service experience in a veterinary setting
• Enjoys working in an upbeat, fast‑paced environment with a high level of client interaction
• Has experience scheduling appointments, answering phones, and processing payments
• Is a self‑motivated team player who values collaboration with clients and veterinary staff
• Demonstrates excellent communication skills and can comfortably multitask
• Is compassionate, patient, and empathetic, with a genuine love for pets and their people
• Has experience with AviMark software or is willing to learn
• Is available to work evenings and weekends

Compensation & Benefits

• Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage
• 401(k) retirement savings plan
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Employee discounts
• Additional allowances as applicable

Schedule May Include

• Day shifts
• Evening shifts
• Weekends
• Holidays
• Monday–Friday availability

Required Experience

• Veterinary experience: 1 year (required)
• Front desk/customer service experience: 2 years (required)

Preferred Availability

• Day shifts
• Evening shifts
• Weekends

Work Location

• On-site in South Loop Chicago, IL