Client Services Representative

NVA General Practice; Alameda (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401k

Paid Time Off (PTO) and holiday pay.

Uniform allowance

Employee pet care discounts

Job summary

NVA General Practice in Alameda, CA is seeking a Veterinary Client Service Representative to be the welcoming face of our AAHA-accredited hospital. You will coordinate client interactions, manage appointment scheduling, and support front desk operations to ensure pets receive care and owners stay informed.

The ideal candidate multitasks in a fast-paced environment, communicates clearly with clients and staff, and maintains professionalism under pressure.

Qualifications

• High school diploma or equivalent.
• Customer service experience; veterinary experience preferred.
• Excellent communication skills; bilingual a plus.
• Experience with multi-line phones and front desk responsibilities.
• Strong computer skills and quick software learning.
• Ability to manage time effectively and stay professional under pressure.
• Able to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Greet clients warmly and schedule appointments.
• Manage veterinary software to update records, schedule, and billing.
• Explain care instructions, vaccination schedules, and follow-ups.
• Maintain front desk cleanliness and organization; filing and admin tasks.
• Multi-task in a multi-doctor practice.
• Collaborate with team and communicate about pet care.

Skills

Customer service

Multitasking

Front desk

Phone system

Time management

Data entry

Bilingual

Physical stamina

Education

High school diploma

Tools

Veterinary software

Job description

Do you thrive in a fast-paced environment while multitasking? Are you dependable and enjoy helping people? Do you love animals? We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital.
Overview
Join our dynamic veterinary team as a Veterinary Client Service Representative and become the welcoming face of our AAHA accredited hospital! In this vital role, you will coordinate client interactions, manage appointment scheduling, and support the smooth operation of our veterinary practice; ensuring that pets receive the care they need and their owners feel supported and informed. Your positive attitude and proactive approach will help create a comforting environment for pet owners and their beloved animals as they walk through our doors. You're not just answering phones; you're managing a fast paced flow of patients, coordinating seamlessly with medical staff, and delivering exceptional customer service at every interaction. The ideal candidate is someone who has a positive attitude, enjoys multitasking independently, and is able to work in a time sensitive, fast-paced environment.
Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments
• Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative support tasks
• Ability to multi-task in a multi-doctor practice
• Contribute to a positive team environment by collaborating with good communications to colleagues on pet care
  

Qualifications/Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary experience preferred but not required)
• Excellent communication skills both via phone and in person; bilingual ability is a plus for serving diverse clients.
• Prior experience using multi-line phone systems and handling front desk responsibilities effectively.
• Strong computer skills and ability to learn new software quickly.
• Ability to manage time efficiently, prioritize tasks effectively, and maintain professionalism under pressure.
• Ability to stand for extended periods and lift up to 30 lbs.
  

Benefits & Perks

• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• 401k
• EAP (Employee Assistance Program)
• Paid Time Off (PTO) and holiday pay.
• Uniform allowance
  

Compensation
Base Hourly Rate of $19-25 DOE
This position offers an exciting opportunity to combine exceptional customer service skills with a passion for animal care. We ask all potential applicant's to have a good work ethic, ability to show up to shifts on schedule with a great work attitude and love to work with animals. Must be able to work some/most Saturdays.