Customer Service Representative

NVA; Plymouth (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Eligible for periodic bonus

Job summary

Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our front desk team. You will be the first point of contact for clients, scheduling visits and answering questions with empathy and professionalism.

This role requires strong communication skills and the ability to manage multiple tasks in a busy veterinary setting. As a CSR, you will assist with client education, billing, and coordinating with the veterinary team to ensure pets receive timely care.

Qualifications

• Must possess strong verbal and written communication skills.
• Knowledge of veterinary terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Ability to work independently on assigned tasks and follow direction.
• Good judgment and ability to manage stressful situations.

Responsibilities

• Schedule appointments by calling clients.
• Maintain client and pet records and documentation.
• Provide instructions, information, and invoices; dispense prescription items per the veterinarian's instructions.
• Use hospital computer systems to document medical records and communicate with clients and teammates.
• Manage hospital finances by handling client transactions and following cash handling procedures.
• Deliver excellent customer service and professional communication.
• Educate clients on preventative care and hospital services.
• Maintain a positive attitude with clients, pets, and team members.

Skills

Proficient computer skills

Detail-oriented

Ability to handle stressful situations

Strong communication skills

Job description

Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our amazing front desk team!

++Job Summary++

Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

• Receive and place calls to clients for the purpose of scheduling
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills

Benefits:

• Medical, Vision, Dental insurance
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts
• Eligible for periodic bonus
• Compensation $18.00-25.00 per hour, based on experience