Pet Care Front Desk Specialist

National Veterinary Associates; Hanover Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounts on pet services

Health, dental, vision insurance

Paid time off

Holiday pay

Professional development and training

Job summary

National Veterinary Associates is seeking a friendly Customer Service Representative at Hanover Park Animal Care Center. You will be the first contact for clients, handling inquiries, scheduling, and administrative tasks with a focus on animal welfare and customer satisfaction.

The ideal candidate loves animals, communicates well, and thrives in a fast-paced setting. This on-site role includes opportunities for growth and benefits consistent with industry standards.

Qualifications

• High school diploma or equivalent required; college coursework a plus.
• Experience in customer service, ideally in an animal care setting.
• Excellent written and verbal communication skills.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Handle inquiries via phone, email, and in person.
• Schedule appointments for grooming, vaccinations, and care.
• Provide information about services, procedures, and policies.
• Process payments and maintain client/pet records.
• Assist with animal care requests and general admin duties.
• Keep front desk area organized and clean.
• Collaborate with veterinary staff to ensure smooth service.

Skills

Excellent communication skills

Multitasking and time management

Problem-solving abilities

Love for animals

Positive attitude

Education

High school diploma

Some college coursework or related certification

Tools

Microsoft Office Suite

Job description

National Veterinary Associates is seeking a friendly Customer Service Representative at Hanover Park Animal Care Center. You will be the first contact for clients, handling inquiries, scheduling, and administrative tasks with a focus on animal welfare and customer satisfaction.

The ideal candidate loves animals, communicates well, and thrives in a fast-paced setting. This on-site role includes opportunities for growth and benefits consistent with industry standards.