Customer Service Representative

supply-chain; Hamilton (OH); On-site; USD 27,552,000 - 28,929,600; Full time

Benefits offered by this job

Performance attendance bonus

Job summary

supply-chain is seeking a Customer Service Representative in Hamilton, Ohio. This role involves supporting dealership parts managers by providing timely communication about ETAs and order statuses, while also resolving issues related to missing parts and managing orders.

The ideal candidate will have a High School Diploma and up to 12 months of experience in system data entry or warehouses. Full-time employees have the opportunity to qualify for a monthly performance attendance bonus.

Qualifications

• 0–12 months of system, data entry, or reporting experience.
• 0–12 months of warehouse experience, preferred.

Responsibilities

• Serve as the primary contact for dealership parts managers via phone and email.
• Investigate and resolve missing parts, cage discrepancies, and transit delays.
• Process orders and provide product and service information to customers.
• Maintain customer records and update account information.

Skills

Customer Support

Communication

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Position

Customer Service Representative

Shift

6:00 AM – 2:30 PM Monday‑Friday

Pay

$20.35 per hour

Core Responsibilities

• Customer Support & ETA Communication: serve as the primary contact for dealership parts managers via phone and email, providing timely and accurate ETAs, shipment visibility, and order status for parts.
• Exception Management & Issue Resolution: investigate and resolve missing parts, cage discrepancies, shortages, and transit delays by working closely with PXD/PDC operations, transportation, and receiving sites.

Additional Responsibilities

• Process orders and prepare correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.
• Cross?Functional Coordination & Continuous Improvement: maintain detailed documentation and identify recurring issues related to transloading, routing, or site handoffs, escalating trends to leadership to improve performance.

Required Education and Experience

• High School Diploma or Equivalent
• 0–12 months of system, data entry, or reporting experience
• 0–12 months of warehouse experience, preferred

Benefits

• All full-time employees are eligible to qualify for monthly performance attendance bonus.

Equal Opportunity Statement

Our Organization is an equal opportunity employer.