Customer Service Representative

DHL Supply Chain; Hamilton (OH); On-site; Confidential; Full time

Benefits offered by this job

Monthly performance attendance bonus

Job summary

DHL Supply Chain in Hamilton, Ohio is hiring a Customer Service Representative. In this role, you will be the primary contact for dealership parts managers, providing ETAs and order status updates. You will also resolve issues related to missing parts and maintain customer records.

The ideal candidate will have a High School Diploma or equivalent and some data entry or warehouse experience. The position offers a shift from 6:00 AM to 2:30 PM, Monday to Friday, with a pay rate of $20.35 per hour plus performance bonuses.

Qualifications

• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience (preferred).

Responsibilities

• Serve as the primary contact for dealership parts managers via phone and email.
• Investigate and resolve missing parts, shortages, and transit delays.
• Process orders and prepare correspondence to fulfill customer needs.
• Clarify customer complaints and expedite solutions.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Cross-functional coordination

Customer service skills

Issue resolution

Data entry

Education

High School Diploma or Equivalent

Job description

Overview

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Core Responsibilities

• Customer Support & ETA Communication: Serve as the primary contact for dealership parts managers via phone and email, providing timely and accurate ETAs, shipment visibility, and order status for parts.
• Exception Management & Issue Resolution: Investigate and resolve missing parts, cage discrepancies, shortages, and transit delays by working closely with PXD/PDC operations, transportation, and receiving sites.
• Process orders and prepare correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Additional Skills and Experience

• Cross-functional coordination & continuous improvement: Maintain detailed documentation and identify recurring issues related to transloading, routing, or site handoffs, escalating trends to leadership to improve performance.
• 0‑12 months of system, data entry or reporting experience.
• 0‑12 months of warehouse experience (preferred).

Required Education

• High School Diploma or Equivalent.

Job Details

Position: Customer Service Representative

Shift: 6:00 AM – 2:30 PM Monday‑Friday

Pay: $20.35 per hour

Additional Incentives: All full‑time employees are eligible to qualify for a monthly performance attendance bonus.

Our Organization is an equal opportunity employer.