Customer Service Representative

DHL Supply Chain; New York (NY); On-site; Confidential; Full time

Job summary

A major logistics company based in New York is seeking an entry-level employee to process orders and act as a liaison for customer service. The role involves resolving issues, maintaining customer records, and preparing reports. Candidates should have a high school diploma and up to one year of experience in data entry or warehouse settings. This full-time position offers hourly pay and opportunities for growth within a supportive work environment.

Qualifications

• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Resolve product or service problems and clarify customer complaints.
• Maintain customer records and update account information.
• Prepare product or service reports by analyzing customer information.

Education

High School Diploma or Equivalent

Job description

Pay: $26.08 per hour

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

Equal Opportunity Employer

Our Organization is an equal opportunity employer.