Customer Service Representative

supply-chain; Heath (OH); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Affordable medical, dental, and vision coverage

PTO program for paid holidays and vacation

401(k) with generous company match

Tuition reimbursement program

Training and career advancement opportunities

Job summary

supply-chain is seeking a Customer Service Representative in Heath, Ohio. The role involves processing customer orders, maintaining accurate shipment information, and coordinating with transportation providers.

Candidates should have a High School Diploma and preferably some experience in logistics or customer service. This position offers 1st shift hours and a range of benefits, including medical coverage and a 401(k) plan.

Qualifications

• Experience in customer service within a logistics or transportation environment.
• Ability to coordinate shipments and communicate effectively with customers and carriers.
• Basic reporting and data entry experience.

Responsibilities

• Process customer orders and ensure accurate shipment information.
• Coordinate with customers and transportation providers to resolve issues.
• Maintain customer records and prepare financial reports.

Skills

Customer service experience in logistics

Coordination with carriers

Use of transportation management systems

Education

High School Diploma or Equivalent

Job description

The core responsibilities of this role include: Responsible for processing customer orders, coordinating with customers and transportation providers and ensuring accurate shipment and order information. This position also maintains records and reports, supports office and administrative functions, and helps ensure smooth day to day operations in a fast paced logistics environment.

Position: Customer Service Representative
Shift: 1st Shift, Sunday, Monday, Tuesday 6:00am to 6:00pm, Every other Wednesday 6:00am to 6:00pm
Pay: $19.75 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Experience in customer service within a logistics or transportation environment, including coordinating shipments, communicating with carriers and customers, and utilizing transportation or warehouse management systems.

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.