Customer Service Rep I - Day Shift

Dorman Products; Reno (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

Dorman Products in Reno, Nevada is looking for a dedicated customer service representative to handle customer orders and provide technical support. The role requires general automotive parts experience and the ability to manage conflicts effectively.

The ideal candidate will be proficient in Microsoft Office and familiar with Google Docs, with a high school diploma or equivalent. Responsibilities include ensuring customer satisfaction, tracking orders, and maintaining communication with production teams.

Qualifications

• Must be able to handle complaints regarding unpleasant situations or conflicts.
• Experience in a manufacturing environment desired.
• Ability to learn products, multiple systems, and customer portals.

Responsibilities

• Fulfill promises made to customers 100% of the time.
• Pro-actively track customer orders to ensure on-time shipping.
• Handle arrangements for shipment of product.
• Provide tech line phone support including quality control follow-up.

Skills

Customer Service experience

General automotive parts experience

Proficiency in Microsoft Office

Familiarity with Google Docs

ERP/MRP experience

Education

High School Diploma or Equivalent

Job description

Job Summary

This position is responsible for the complete handling of customer orders and answers technical questions.

Primary Duties

• Fulfill promises made to customers 100% of the time or notify them of changes
• Pro-actively track customer orders to ensure on-time shipping
• Handle arrangements for shipment of product
• Answer phones providing feedback to customers as requested
• Tech line phone support including quality control follow up
• Work with material and production groups as needed to alert customers of potential backorders
• Ability to learn products, multiple systems and customer portals
• Maintain accurate work Instructions as customer requirements or processes change
• Other duties as assigned

Qualifications

• Have general automotive parts experience
• Ability to handle complaints regarding unpleasant situations or conflicts
• Customer Service experience in an automotive or manufacturing environment desired
• Proficiency in Microsoft Office and familiarity with Google Docs
• ERP/MRP experience in a manufacturing environment desired
• Physical Requirement: Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis
• Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.

Education / Experience

• High School Diploma or Equivalent
• Customer Service experience desired
• Experience working in a manufacturing environment desired