Customer Service Representative

supply-chain; Vincentown (NJ); On-site; USD 27,552 - 30,307; Full time

Job summary

Supply-chain Inc. is seeking a 1st Shift Customer Service Rep in New Jersey. The role runs 6:00am-4:30pm, Monday-Thursday, with a pay of $20.50 per hour. Primary duties include processing orders, providing product, service, and transit information, and resolving customer issues as a liaison.

The ideal candidate will have strong customer service and attention to detail, plus 0-12 months of data entry or warehouse experience. Equal opportunity employer.

Qualifications

• High School Diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers.
• Act as a liaison to facilitate issue resolution.
• Resolve product or service problems and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer Service

Attention to Detail

Education

High School Diploma or Equivalent

Job description

The core responsibilities of this role include: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

• Position: 1st Shift Customer Service Rep
• Shift: 6:00am-4:30pm, Monday-Thursday
• Pay: $20.50 per hour.

In addition to the general job description below, the ideal candidate will also have the following skills: Customer Service and Attention to Detail

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.